Privacy policy

TSA - The Service App · last updated 10 November 2026

Who we are

TSA - The Service App ("TSA") is made by Lite Software Solutions (FZE), Sharjah Research, Technology and Innovation Park, Sharjah, United Arab Emirates ("we").

Who uses TSA

TSA is a work app. Companies use it for their service work: engineers, inspectors and workshop staff on the phone or tablet app, and office staff on the web. Your company creates your account. There is no public sign-up.

Each company has its own server and its own database, in our cloud, in another cloud, or on the company's own servers. Your company decides what is recorded and how long it is kept, and is responsible for that data. Where we host a company's server, we handle the data only to run the service for that company.

What the app records

• Your account: your name, work e-mail, phone number, role and sign-in records.
• Your work: jobs, daily logs, reports, test readings, photos, files and signatures that you add.
• Location during a job: from the moment you tap Start drive until the job is finished, carried forward or released, the app records your location, also when it is in the background or the screen is off. This gives the distance for your mileage claim and the time you arrived on site.
• Location on a vessel: on jobs on board a vessel, the vessel's position is recorded at set times while you are on board.
• Your latest location: during working hours, when you open the app, your latest location is saved so that the office can send the nearest engineer to an emergency call-out.
• Your device: its name and type, and a notification token so that your company's alerts reach your phone.

The app shows you what is recorded before it first records your location. You can switch location off in your phone's settings; the drive and mileage parts of the app will then not work.

Where the data goes

• Everything goes to your company's own server, and nowhere else.
• Your company's office staff see it in their web app, as your company decides.
• Notifications are delivered through Expo's notification service and Apple's or Google's push services. App updates come from Expo; they carry no personal data.
• Where we host your company's server, it runs on Google Cloud.

We do not show adverts, we do not track you across other apps or websites, and we do not sell or share personal data.

How long it is kept

Your company decides how long your data is kept. When a company stops using TSA on a server we host, its database and files are deleted after the company has received its copy.

Your rights

To see, correct or delete your data, or to close your account, ask your company's administrator. You can also contact us, and we will pass your request to your company.

Children

TSA is a work app for company staff and is not meant for children.

Contact

Lite Software Solutions (FZE) · info@lite-softwares.com · +971 54 523 1470

If this policy changes, the new version is published on this page with a new date.